Give them a medal! Princess Cruises fleet to feature MedallionClass touchless technology

January 2, 2021

Upon approval to return to service, the Princess fleet will feature the MedallionClass Experience – are you ready to experience the innovative wearable device?

We think that technology is one of the most exciting things about cruising, so we were excited to hear that Princess Cruises’ global fleet, upon approval to return to service in 2021, will feature the MedallionClass Experience.

If you don’t already know, MedallionClass offers a number of new features that leverage touchless technologies, significantly enhancing and personalising the guest experience, as well as supporting new health protocols.

The line of smart ships is expanding as ship transformations has continued during the pause. Coral Princess, Diamond Princess, Emerald Princess, Grand Princess, Island Princess, Majestic Princess, and Sapphire Princess will return as MedallionClass ships along with the new Enchanted Princess.

Across the fleet, the Princess Cruises OceanMedallion wearable device replaces the traditional cruise card and pairs with embedded IoT (‘Internet of Things’) – driven innovative technology to significantly expand touch-free options and personalisation onboard Princess MedallionClass ships.

This includes:

touchless embarkation and disembarkation
keyless stateroom entry
completely contactless payments
simplified safety training
on demand food, beverages and retail items delivered anywhere onboard
guest service requests via mobile device chat
location-based gaming and wagering
entertainment content via smart devices

“The same technology we’ve used to simplify and personalise the guest experience on our Princess MedallionClass ships for the past three years is now being further leveraged to safeguard our guests and crew as well” John Padgett

Princess MedallionClass ships also offer the best Wi-Fi at sea, MedallionNet, offering connectivity that’s fast, unlimited, reliable and affordable with an access point in every stateroom, so guests can stream movies, shows, games and music; connect to favorite social media sites; and video chat from anywhere on the ship.

“Innovation is allowing us to pair guidance from public health experts with the unparalleled touch-free capabilities of the OceanMedallion, honouring our commitment to health and safety, while continuing to reinvent and simplify the experience all together,” says Jan Swartz, president of Princess Cruises.

“During this downtime, we’ve worked behind the scenes to re-engineer our operation to give guests maximum control of their cruise holiday, as well as to activate the Princess MedallionClass Experience on all of our ships.”

The OceanMedallion connects guests and crew to an experiential ‘IoT’ platform through a network of sensors and readers that help recognise individuals in locations throughout the ship, facilitating touchless capabilities that include a highly-personalised service and interactive entertainment, while also reducing contact between guests and crew onboard and in ports.

“The same technology we’ve used to simplify and personalise the guest experience on our Princess MedallionClass ships for the past three years is now being further leveraged to safeguard our guests and crew as well,” said John Padgett, chief experience and innovation officer for Carnival Corporation. “That means that the smartest ships at sea are now enabling intelligence-driven safety processes via the OceanMedallion.”